Withdrawal Not Received
1. Explanation of Unreceived Withdrawals:
For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address.
Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.
On MEXC, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.
Step 2: Confirmation on the blockchain network.
During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain's transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the TxID to view the transaction's confirmation status on the corresponding blockchain explorer.
Step 3: The receiving party acknowledges and confirms the transfer.
Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.
2. Withdrawal Statuses and Corresponding Solutions:
Withdrawal Status | Status Explanation | Solution |
Pending Verification | Withdrawal request submitted | |
Under Review | Withdrawal request is under manual review | Your withdrawal is currently being reviewed. The estimated processing time is 5-60 minutes. |
Pending Processing | Withdrawal request is waiting for system processing | If your withdrawal remains in "Pending Processing" status for an extended time, please double-check whether the specific withdrawal channel is currently functioning. Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again. Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance. |
Processing | Withdrawal is being processed by the system | The withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: How to Cancel a Withdrawal. |
Pending Blockchain Confirmation | Awaiting confirmation from the blockchain network | The withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain. |
Pending Block Confirmation | Transaction is waiting to be included in a block | The withdrawal has been sent. Please wait for the transaction to be included in a block. |
Cancelled | Withdrawal request has been cancelled | The withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately. |
Withdrawal Successful | Withdrawal completed successfully | Your assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit. |
Reminders:
1) If the status is Processing, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.
2) If the status shows Withdrawal Successful but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.
3) If the withdrawal request does not generate a TxID within 1 hour, please go to Wallets → Funding History → Withdrawal, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.