At MEXC, we are deeply grateful for the continued trust and support from our users. Over the years, our platform has grown to serve a broad and diverse community, supported by deep liquidity, competitive fees, and a wide range of trading pairs.
To maintain market fairness and protect the legitimate rights and interests of our users, we have previously implemented highly strict risk-control and restriction measures. However, we genuinely acknowledge that some of these rules may have proven to be overly rigid in practice, causing frustration and inconvenience for certain legitimate users. We sincerely apologize for this impact and are actively working to refine our protocols and make amends.
We have established a dedicated support team and exclusive communication channels to expedite the review of relevant unfreezing requests. Affected users can submit their applications through either of the following channels. Our head of customer service, Derrick, will follow up and assist promptly:
X/Twitter: @DerrickYeo61993
Telegram: @derrickmexc
Our entire team is continuously optimizing the relevant rules and execution processes. In the future, MEXC’s risk-control system will evolve toward becoming more precise, user-centric, and intelligent, aiming to ensure security and fairness while simultaneously minimizing any impact on normal trading experiences.
MEXC will continue to listen patiently to the voices of our community and users, advancing through reflection and improvement to create a fair, open, and efficient trading environment together.
In addition, we commit to regularly publishing updates on case reviews and policy improvements to ensure transparency and clear communication.
We sincerely appreciate everyone’s understanding, trust, and continued support for MEXC.
